How can we help you today?
Answers about payments, account verification (KYC), game rules, and player safety.
Browse by category
Browse help articles for Canadian players.
Account & Verification
ID upload, verification status, and document requirements.
Deposits & CAD Payments
Visa, Mastercard, MiFinity, crypto, and C$20 minimum deposit.
Withdrawals & Payouts
Crypto about 1 hour, fiat about 24 hours after approval, KYC steps, and monthly limits.
Bonuses & Promotions
40x wagering, welcome package terms up to 4,000 (CAD equivalent), 14-day validity, and bonus code rules.
Responsible Gambling
Deposit limits, cooling-off periods, self-exclusion, and ConnexOntario 24/7 support.
Technical & Fair Play
Spin recovery, game fairness, cache clearing, and mobile performance.
Frequently asked questions
Help articles and guides.
How long do withdrawals take?
24 hoursAfter account verification, withdrawal requests are processed. Funds arrive in about 24 hours after approval for fiat withdrawals.
What verification documents (KYC) are required before my first withdrawal?
Standard KYCYou must upload: 1) Valid government-issued photo ID (driver's licence or passport), 2) Proof of residential address (utility bill, internet invoice, or bank statement issued recently), and 3) Proof of payment method.
How does the 40x wagering requirement work on deposit bonuses?
TermsWagering applies to the bonus funds credited. For example, a bonus of a given amount requires wagering 40x in total qualifying bets before winnings can be withdrawn.
What is the minimum deposit?
Min C$20The minimum deposit is C$20 across Visa, Mastercard, MiFinity, and supported cryptos. Not stated VIP limits may vary.
My slot game froze during an active spin. Did I lose my bet?
Fair PlaySpin outcomes are resolved on the game server before the reels stop. If disconnected, reopening the game resumes the sequence, or winnings appear in your CAD balance.
How do I set deposit limits or take a break?
Self-ServiceNavigate to Account > Responsible gambling toolsYou can set deposit limits, cooling-off periods, and self-exclusion options. Some changes apply immediately, and others require a cooling-off period.
Can I deposit with crypto and withdraw directly in Canadian Dollars (CAD)?
Multi-RailSlotornado supports CAD, EUR, USD, BTC, LTC, ETH, and USDT. Crypto deposits can be withdrawn in CAD. Crypto withdrawals take about 1 hour after approval.
How do I contact ConnexOntario or request voluntary self-exclusion?
Crisis SupportSelf-exclusion options are available in your account. For confidential support, call ConnexOntario toll-free at 1-866-531-2600 or use Slotornado 24/7 live chat.
Support available 24/7
Contact our support team by live chat or email 24/7.
24/7 Live Chat
Live chat with support for banking, bonuses, and account questions.
Email Support
Email for KYC documents, account verification, and withdrawal questions.
ConnexOntario Helpline
ConnexOntario support line
Slotornado help centre
Use this page to find out how support works at Slotornado. You can contact us through live chat or email at any time. We answer questions about accounts, payments, bonuses, and games.
Contact channels
Live chat is open 24/7.
You can also email the support team.
What support can help with
Support can help with account verification, deposits, withdrawals, bonus questions, and game access.
If a topic is not covered here, open live chat or send an email.
- ▸Account verification
- ▸Deposits and withdrawals
- ▸Bonus terms
- ▸Game and technical help
Typical questions
For your first withdrawal, you need to complete verification. Prepare a government ID or passport, proof of address, and proof of your payment method.
Crypto withdrawals are processed in about 1 hour after approval. Fiat withdrawals are processed in about 24 hours after approval.
